What is 211?

211 services


Phone and Chat

7 days, Monday to Friday 8 am to 7 pm, Saturday & Sunday 8 am to 3:30 pm


Online Directory

Responsive Web Design


Social Analysis

Statistical reports on met and unmet needs

  • Information and referral service on social and community services
  • 3 digit number - easier access for vulnerable groups (seniors, immigrants, low-income people)
  • Multilingual support (200 languages)
  • Free, confidential
  • Personalized response by Information & Referral Specialists
  • Proximity service for citizens
  • Geolocation of agencies and programs
  • Annual verification of agencies' information
  • Search by organization name, categories or keywords
  • Detailed record of the services of each organization
Detailed reporting:
  • Caller profile
  • Unmet needs
  • Agencies and programs referred
  • Area served by agencies

What is 211?

211 is an information and referral service that refers citizens towards community organisations, public and parapublic services and programs near them.

An essential service

  • 211 service helps curb poverty and social exclusion, giving the people with non-urgent social needs rapid information on the social and community resources that will help them find solutions to move beyond their precarious situations.
  • 211 is a free service, largely accessible especially for low-income people, seniors and newcomers.
  • With the help of statistics from calls and web frequency, 211 sheds a light to government officials and decision-makers on social needs and in determining missing resources that are needed.
  • 211 is available everywhere in Canada.
  • 211 is an ally of other N11 services:

211 Québec & Regions

211 Quebec and Regions is managed by the Centre d'information et de référence de la Capitale-Nationale et de la Chaudières-Appalaches.

The territory of 211 Québec and Regions includes the regions of Centre-du-Québec, Côte-Nord, Capitale-Nationale, Chaudière-Appalaches, Mauricie, MRC Haute-Yamaska, MRC deBrome-Missisquoi and Nord-du-Québec.

211 is available everywhere in Québec during COVID-19 pandemic

Thanks to the assistance of the Emergency Community Support Fund, an Employment and Social Development Canada programme put in place to support the community sector during the COVID-19 pandemic and to Centraide United Way Canada, 211 is now available across Québec.

Until June 30th 2021, the Centre d'information et de référence de la Capitale-Nationale et de la Chaudières-Appalaches will serve the regions of North and East Quebec, while the Information and Referral Center of Greater Montreal will respond for the regions of southwestern Quebec.

The 211 territory in Quebec by operator: