Data on requests received at 211

211 Québec & Regions is providing access to its interactive tables on requests received by phone and email. Our goal is to facilitate access to this data to provide elected representatives and social and community organizations with a portrait of their region and enable them to respond adequately to their citizens’ needs.

Data is available by city, agglomeration and MRC. You can view the needs expressed and refine your search by gender, age and language.

Note that the data, like all datasets, are biased and do not pretend to present an exact portrait of the situation. 211 Québec & regions nevertheless hopes that, combined with other information, this dataset will help draw a portrait of the current social and community needs.

You’ll find below some instructions on how to use the interactive tables. Please contact us at if you have any questions.

Interactive dashboard of requests received

The dashboard below includes all requests received since January 1st 2021


Instructions for using the interactive tables:

The period indicated is from January 1st 2021 to today. You can select any other start date provided it is after January 1 2021.

The first page of the table (1 of 4, or Accueil [Welcome]) provides data on all the calls and email requests made to 211 Québec & Regions. In the red menu on the left, clicking on the different tabs lets you access additional statistical data.

Below the red menu, you can select filters to refine your search by, for example, region, city or MRC as well as by gender, age and language. You can remove these filters at any time by clicking on Effacer.

To access the user profile, click on the second line of the red menu or on the forward arrow at the bottom of the page. This will take you to page 2, which gives a profile of the 211 service users. NOTE: If you chose specific selection criteria on page 1 of the table, they will continue to apply on page 2 and on all other subsequent pages to provide a consistent portrait. You can remove these filters at any time.

Page 3 shows the number of social and community needs expressed, based on the criteria you select as you did on the previous pages.

Page 4 provides data on the number of referrals made and to which organizations, based on your search criteria.