211 Accessibility

211 services have to be accessible to everyone. To do this, 211 Greater Montréal has adopted various measures of accessibility.

1.      Diversity of platforms:

You can access 211 services through different channels:

  • By phone
  • On the web
  • By Email

2.      Information on Agencies' accessibility

211 annually checks the accessibility to the services of each agency in its database. For each agency you will find the following pictograms (if applicable). These categories were established by the organization Altergo (altergo.ca).


Place or activity in which a person in a wheelchair can participate.

Wheelchair with assistance

Place or activity in which a person in a wheelchair can participate with help.

Accessible parking

Presence of one or more accessible parking spaces reserved to the holders of the parking permit.

TLCS companion sticker The organization or activity is recognized in the program of the Companion Leisure Card (CLS).
Assistive listening system

Presence of an assistive listening system.

Visual impairment services

Services for people with visual impairments.

Interpretation service

Interpretation service offered without having to make a request.

211 also hasall the organizations that are members of Altergo in its database.

3.      Web accessibility

211qc.ca has been designed to be as user friendly as possible and accessible to people with visual impairments based on the accessibility criteria established by the W3C (w3.org/standards/webdesign/accessibility).

If you have any suggestions for improvement or if you consider that certain parts of the site could be even more accessible, please contact us at web@info-reference.qc.ca.