Centre d'assistance et d'accompagnement aux plaintes de la Capitale-Nationale
Record #:
QBC0205
Last Modified:
17 Jul 2025
Last Full Update:
17 Jul 2025
Organization Information
| Alternate name | CAAP - Capitale-Nationale |
Description and Services
| Description | Support and guidance for users of the health and social services network who wish to file a complaint regarding services received or that should have been received Assistance and support for residents of Private Seniors’ Residences (PSRs) in resolving lease-related disputes Free and confidential services * Information on rights and complaint procedures * Help preparing the file and writing the complaint * Assistance and guidance throughout the complaint process Facilities or organizations subject to complaints * Hospital Centre (CH) * Long-Term Care Centre (CHSLD) * Local Community Service Centre (CLSC) * Rehabilitation Centre (CR) * Youth Centre (CJ) * CIUSSS de la Capitale-Nationale * Ambulance services * Foster families and reception residences * Private Seniors’ Residences (PSRs) * Community organizations Mandated by * Québec Ministry of Health and Social Services (MSSS) under the Complaint Review System * Société d’Habitation du Québec (SHQ) for lease-related disputes in Private Seniors’ Residences |
Address, Telephone, E-mail, Website, Location
| Address & Map | |
| Office phone | 418-681-0088 |
| Toll free phone | 1-877-767-2227 |
| Fax | Call first 418-681-0088 |
| info@caap-capitalenationale.org | |
| Social Media |  Facebook: https://www.facebook.com/CAAP.CN |
| Website | www.caap-capitalenationale.org |
Contact Information
| Primary executive | Ian Renaud-Lauzé, Director |
Additional Information
| Accessibility | Fully accessible |
| Languages | French ; English |
| Areas served | Capitale-Nationale - Région 03 |
| Fees | Free |
| Hours | Mon-Fri 9 am-12 noon 1 pm-4:30 pm |
Subjects
In partnership with...
