| 2001 |
211 is awardwed by the CRTC to Centraide Canada/United Way and InformCanada. |
| 2002 |
A Centraide Québec study shows that a centralised information and service center has relevance. |
| 2003-2006 |
Centraide Québec, along with its committee, starts to build and elaborate a plan in order to instigate the 211 service in the Capitale-Nationale and Chaudière-Appalaches regions. |
| 2006 |
The creation of the Capitale-Nationale and Chaudière-Appalaches Information and Reference Center(CIR) which will be responsible for the development of the 211 service. |
|
… elsewhere |
| 1997 |
Atlanta (Georgia, USA) is the first community to establish the 211 Service. |
| 2002 |
Toronto starts the first ever 211 in Canada. |
| 2004 |
Edmonton launches its 211. |
| 2005 |
Calgary, Simcoe and Niagara add themselves to the growing list. |
| 2007 |
Halton and Windsor. |
| 2008 |
Thunder Bay and Québec. |
| 2009 |
Ottawa |
| 2010 |
Vancouver |
| 2011 |
Half of the Canadian population will have access to 211. |